FAQ - Frequently Asked Questions
Why does my pool/spa need to be chlorinated?
Pools should be disinfected continuously by a chemical which imparts a residual effect. Chlorine is a type of "disinfectant," also called a "sanitizer." Disinfectants or sanitizers destroy living microorganisms and bacteria, preventing the transmission of disease. There are several types of disinfectants, such as chlorine, bromine, ozone and UV light. Public pools need a disinfectant with a measurable residual.
How much chlorine should I have in my pool and spa?
There are two kinds of chlorine found in pool/spa water: free (able to destroy microorganisms) and combined (unable to destroy microorganisms). Pools and spas should have a free residual chlorine level of a minimum of 1.0 parts per million (ppm) if cyanuric acid is not used, and 1.5 ppm if a cyanuric acid is used.
What is cyanuric acid?
Also called "stabilizer" or "conditioner," cyanuric acid is added to swimming pools and spas to slow down the decomposition of chlorine from the sun's ultraviolet (UV) rays. With a correct dose, it can save up to 80% of normal chlorine consumption during peak sunny months. With an incorrect balance, it can substantially decrease the effectiveness of the chlorine. Cyanuric acid is found in most chlorine tablets, or can be added as a separate chemical.
Are there different types of automatic pool cleaners?
Yes. There are many robotic and booster pump cleaning devices that can be used in virtually any type of pool.
What should I do if I have a problem with my pool's electrical system?
We suggest you contact a licensed electrician in your area.
How does my pool system work?
Every pool needs a filter and pump to properly sanitize the water. While there are many systems options, all work pretty much the same way. The pool pump pulls water through the main drain and skimmers, forcing water through the filter, which separates particles from the water to keep it clear and free of organic materials. Past the filter, some systems have optional equipment such as heaters and chlorinators. After water passes through these system components, it returns to the pool.
How long should I run my filter for?
That depends on the age and efficiency of your system. Some of today's high-efficiency systems can be run 24-hours a day and still use less than half the electricity of an older system – yet do a fine job keeping your water clear. To find the time length that's best for your pool, consider how often it's used, if you're continually finding large debris in the water, as well as the amount of sun exposure. But remember, cutting filtration time below the manufacturer's recommended time period to conserve electricity (while admirable) could lead to higher chemical costs to keep the water clear.
How do I backwash my pool?
That depends on what type of filter you have: Sand, D.E. (which stands for Diatomaceous Earth) or cartridge. The first two are manufactured for backwards flow; a cartridge filter is not. For maintenance, it's therefore best to consult your filter manufacturer's specific instructions.
Do I need to have a strainer basket in my pump pot?
Yes. Without the strainer basket, debris will get in. Be sure to clean your strainer basket, as well as the skimmer baskets, so water flow is not obstructed and the pump is not overworked.
Can I run my pump without water?
No. Pool pumps should never operate without water. If left running without water for a long period of time, heat generated by the pump could damage its PVC pipe and other system components.
Is it okay that my pump motor is warm to the touch?
Yes, this is normal in most cases.
Why is water leaking from the underside of my pump?
This usually indicates a defective shaft seal, which prevents water from leaking into the electric motor, causing corrosion and bearing failure.
Even though the pump is running – and water circulating – the pump basket is not completely filling with water. Why?
There could be debris in the skimmer or pump baskets, your filter may need backwashing or there could be a blockage in the plumbing.
Why will not my pump turn on?
Check for water damage. Check the power – use a volt meter to check voltage – as well as the breakers and switches to ensure it's electrically powered. If you can't determine the cause, call a us to schedule a technician.
My pump is noisy. Is there anything I can do to quiet it?
While the motor's internal cooling fan can be heard, there are actions you can take to lessen it. Try to reduce the vibration by placing a piece of carpet or rubber under the pump. Also, make sure the pump is level and that no suction lines are higher than the unit. If noise has never been an issue before, your pump may be leaking or your bearings may be old. Check it out to prevent extensive damage.
Why will not my pump fill with water (prime)?
There could be an air leak on the suction side of the pump. Make sure the line is free of obstruction and that the impeller is still attached; if it is not, it will need to be replaced. If the pump is elevated above the deck, a check valve may be needed for easier priming.
I always supervise my children when they are around our pool. Why do I need a safety cover?
A swimming pool is always a magnet for children. When you are not around to supervise or your family is away from home, wandering children and pets from the neighborhood may attempt to enter your pool. Even if you have a locked gate (which is a great extra layer of protection), a determined toddler will often be able to breach it.
Why is my pool green?
This could be from overgrowth of algae, or from a high iron content of your pool water. The first signs of algae will be a slimy feeling along the sides of the pool, followed by a green growth on the walls that can easily be wiped away. If left untreated, algae makes your pool dark green like a pond. You can avoid algae problems by maintaining proper water chemistry and routine pool maintenance. Iron can cause pools to have a green tint, even though the water itself is clear. There are water treatments available that can counteract iron and return the water to normal.
How do I backwash my pool?
If your pool is equipped with a sand filter, then it should be backwashed regularly. With the system off, push the valve down and turn the valve to the backwash position. Turn the system back on and flow will be reversed inside the filter to clean and expel waste through the waste line instead of back into the pool. If you have a valve on the waste line make sure that it is in the open position and if a hose is used to expel water make sure that it is rolled out toward the desired drainage location. When backwashing begins, the water should be opaque. After a few minutes, depending on how dirty the filter is, the water should clear. Shut the system down, and turn the valve to the rinse position. Turn the system back on for 30 to 40 seconds to rinse the filter of any remaining debris. Shut the system down, and return the valve to the filter position to resume normal operation.
How does rain affect a pool?
Rain brings all of the airborne pollution – both natural and man made – that is in the atmosphere, right into the pool. You will always have an algae bloom or new algae growing after a rain so it is best to super-chlorinate as soon as you can.
What can cause eye irritation?
The two main causes of eye irritation are too much combined chlorine (greater than 0.2 ppm) and a pH value that's either .3 greater or less than the normal eye pH, which is between 7.35 and 7.45. So it's important to monitor your water chemistry regularly. Some people also have sensitivity to various shocking chemicals so use those based on your water needs.
Why does my pool/spa need to be chlorinated?
Pools should be disinfected continuously by a chemical which imparts a residual effect. Chlorine is a type of "disinfectant," also called a "sanitizer." Disinfectants or sanitizers destroy living microorganisms and bacteria, preventing the transmission of disease. There are several types of disinfectants, such as chlorine, bromine, ozone and UV light. Public pools need a disinfectant with a measurable residual.
How much chlorine should I have in my pool and spa?
There are two kinds of chlorine found in pool/spa water: free (able to destroy microorganisms) and combined (unable to destroy microorganisms). Pools and spas should have a free residual chlorine level of a minimum of 1.0 parts per million (ppm) if cyanuric acid is not used, and 1.5 ppm if a cyanuric acid is used.
What is cyanuric acid?
Also called "stabilizer" or "conditioner," cyanuric acid is added to swimming pools and spas to slow down the decomposition of chlorine from the sun's ultraviolet (UV) rays. With a correct dose, it can save up to 80% of normal chlorine consumption during peak sunny months. With an incorrect balance, it can substantially decrease the effectiveness of the chlorine. Cyanuric acid is found in most chlorine tablets, or can be added as a separate chemical.
Are there different types of automatic pool cleaners?
Yes. There are many robotic and booster pump cleaning devices that can be used in virtually any type of pool.
What should I do if I have a problem with my pool's electrical system?
We suggest you contact a licensed electrician in your area.
How does my pool system work?
Every pool needs a filter and pump to properly sanitize the water. While there are many systems options, all work pretty much the same way. The pool pump pulls water through the main drain and skimmers, forcing water through the filter, which separates particles from the water to keep it clear and free of organic materials. Past the filter, some systems have optional equipment such as heaters and chlorinators. After water passes through these system components, it returns to the pool.
How long should I run my filter for?
That depends on the age and efficiency of your system. Some of today's high-efficiency systems can be run 24-hours a day and still use less than half the electricity of an older system – yet do a fine job keeping your water clear. To find the time length that's best for your pool, consider how often it's used, if you're continually finding large debris in the water, as well as the amount of sun exposure. But remember, cutting filtration time below the manufacturer's recommended time period to conserve electricity (while admirable) could lead to higher chemical costs to keep the water clear.
How do I backwash my pool?
That depends on what type of filter you have: Sand, D.E. (which stands for Diatomaceous Earth) or cartridge. The first two are manufactured for backwards flow; a cartridge filter is not. For maintenance, it's therefore best to consult your filter manufacturer's specific instructions.
Do I need to have a strainer basket in my pump pot?
Yes. Without the strainer basket, debris will get in. Be sure to clean your strainer basket, as well as the skimmer baskets, so water flow is not obstructed and the pump is not overworked.
Can I run my pump without water?
No. Pool pumps should never operate without water. If left running without water for a long period of time, heat generated by the pump could damage its PVC pipe and other system components.
Is it okay that my pump motor is warm to the touch?
Yes, this is normal in most cases.
Why is water leaking from the underside of my pump?
This usually indicates a defective shaft seal, which prevents water from leaking into the electric motor, causing corrosion and bearing failure.
Even though the pump is running – and water circulating – the pump basket is not completely filling with water. Why?
There could be debris in the skimmer or pump baskets, your filter may need backwashing or there could be a blockage in the plumbing.
Why will not my pump turn on?
Check for water damage. Check the power – use a volt meter to check voltage – as well as the breakers and switches to ensure it's electrically powered. If you can't determine the cause, call a us to schedule a technician.
My pump is noisy. Is there anything I can do to quiet it?
While the motor's internal cooling fan can be heard, there are actions you can take to lessen it. Try to reduce the vibration by placing a piece of carpet or rubber under the pump. Also, make sure the pump is level and that no suction lines are higher than the unit. If noise has never been an issue before, your pump may be leaking or your bearings may be old. Check it out to prevent extensive damage.
Why will not my pump fill with water (prime)?
There could be an air leak on the suction side of the pump. Make sure the line is free of obstruction and that the impeller is still attached; if it is not, it will need to be replaced. If the pump is elevated above the deck, a check valve may be needed for easier priming.
I always supervise my children when they are around our pool. Why do I need a safety cover?
A swimming pool is always a magnet for children. When you are not around to supervise or your family is away from home, wandering children and pets from the neighborhood may attempt to enter your pool. Even if you have a locked gate (which is a great extra layer of protection), a determined toddler will often be able to breach it.
Why is my pool green?
This could be from overgrowth of algae, or from a high iron content of your pool water. The first signs of algae will be a slimy feeling along the sides of the pool, followed by a green growth on the walls that can easily be wiped away. If left untreated, algae makes your pool dark green like a pond. You can avoid algae problems by maintaining proper water chemistry and routine pool maintenance. Iron can cause pools to have a green tint, even though the water itself is clear. There are water treatments available that can counteract iron and return the water to normal.
How do I backwash my pool?
If your pool is equipped with a sand filter, then it should be backwashed regularly. With the system off, push the valve down and turn the valve to the backwash position. Turn the system back on and flow will be reversed inside the filter to clean and expel waste through the waste line instead of back into the pool. If you have a valve on the waste line make sure that it is in the open position and if a hose is used to expel water make sure that it is rolled out toward the desired drainage location. When backwashing begins, the water should be opaque. After a few minutes, depending on how dirty the filter is, the water should clear. Shut the system down, and turn the valve to the rinse position. Turn the system back on for 30 to 40 seconds to rinse the filter of any remaining debris. Shut the system down, and return the valve to the filter position to resume normal operation.
How does rain affect a pool?
Rain brings all of the airborne pollution – both natural and man made – that is in the atmosphere, right into the pool. You will always have an algae bloom or new algae growing after a rain so it is best to super-chlorinate as soon as you can.
What can cause eye irritation?
The two main causes of eye irritation are too much combined chlorine (greater than 0.2 ppm) and a pH value that's either .3 greater or less than the normal eye pH, which is between 7.35 and 7.45. So it's important to monitor your water chemistry regularly. Some people also have sensitivity to various shocking chemicals so use those based on your water needs.